Ludovica Pagliara

Ludovica Pagliara is the Research Project Officer at Maastricht University’s Faculty of Arts and Social Sciences (FASoS).

Prior to joining Maastricht University, Ludovica was a Project Management Officer at the Mercedes-Benz Customer Assistance Center in Maastricht, where she primarily focused on customer journey improvement projects as well as on the management of the company’s project portfolio.

She was then appointed as Product Manager at the same company, where she was responsible for overseeing the entire lifecycle of customer service products destined for the European market, from conception to launch and beyond.